The Quality Improvement (QI) program coordinates quality improvement activities throughout the continuum of care. The QI Program is designed to provide QI oversight functions for contracted providers with a focus on continuous improvements in service delivery. The QI program also assures periodic assessment of client care and satisfaction. Contracted providers are expected to use the results of beneficiary/family satisfaction survey outcomes required by the External Quality Review Organization (EQRO) State clinical audits to continuously improve services

The QI Program focus areas are categorized as follows:

1. Service delivery capacity
2. Service delivery system and meaningful clinical issues
3. Service accessibility
4. Continuity of care and coordination of care
5. Beneficiary satisfaction
6. Clinical and fiscal outcomes

The Quality Improvement Program oversees program compliance to all local, State, and Federal Guidelines for quality of care, certification and utilization management.

News & Notes

• QIC Brochures English  Spanish 
• QIC Meeting Calendar 2022/23

Department of Health Care Services (DHCS) Audits

• 2019 DHCS Triennial Audit
• 2015 DHCS Audit results
• 2012 DHCS Audit Plan of Correction Q&A

Contact - Quality Assurance Program: Telephone (707) 472-2360

Quality Improvement Committee (QIC) Documents

• Annual Quality Improvement Work Plan FY 2023/24
• Annual Quality Improvement Work Plan FY 2022/23
• Annual Quality Improvement Work Plan FY 2020/21
• Evaluation of the Annual Quality Improvement Work Plan FY 2019/20
• Annual Quality Improvement Work Plan FY 2019/20
• Evaluation of the Annual Quality Improvement Work Plan FY 2018/19
• Annual Quality Improvement Work Plan FY 2018/19
• Evaluation of the Annual Quality Improvement Work Plan FY 2017/18
• Annual Quality Improvement Work Plan FY 2017/18
• QIC Calendar of Reports FY 2016/17
• Annual Quality Improvement Work Plan FY 2016/17
• Annual Quality Improvement Work Plan FY 2015/16

• Quality Improvement Committee Brochure - English | Spanish
  
  
• Large Type/Letra Grande: Quality Improvement Committee Brochure - English  |  Spanish

External Quality Review Organization (EQRO)

• EQRO Report FY 21-22
• EQRO Report FY 20-21
• EQRO Report FY 19-20
• EQRO Report FY 18-19
• EQRO Report FY 17-18
• EQRO Report FY 16-17
• EQRO Report FY 15-16
• EQRO Report FY 14-15

Client Perception and Satisfaction Surveys

• MHP March 2018 Survey Outcomes
• CPS Report Fall 2017

QAPI Email: QAQI@mendocinocounty.org

Mailing Address:
BHRS QAPI
1120 South Dora Street
Ukiah, CA 95482

Compliance

IF YOU WITNESS A VIOLATION of federal or state standards, you can report this by telephone, e-mail or letter to the Mendocino County Mental Health Plan which has a policy prohibiting retaliation against a person reporting non-compliance. Reporting may be done anonymously.

Compliance Hotline: 866-791-9337

E-mail: compliance@mendocinocounty.org

Mailing Address:
MH Compliance Program
1120 South Dora Street
Ukiah, CA 95482

All reports of compliance violations will be investigated and reviewed by the Compliance Office.

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