MemberDirect Login

MemberDirect is an online member portal that allows all members to securely access their individual retirement account information 24-hours a day. MemberDirect features two-step verification, which you will be prompted to set up when you log into your MemberDirect account. Two-step verification can be set up via text, email, or an authenticator like the Microsoft Authenticator App or Google’s 2-Step Verification.

Here’s what you can do on MemberDirect:

• Active and Deferred members can obtain their annual account statement, look up their current account balance and service credit, and see who they designated as their beneficiary.

• Retired members can obtain statements of their monthly pension payments, access 1099-R tax documents, change their mailing address and personal contact information, and change their own tax withholding election.

MemberDirect also provides access to forms for direct deposit or designation of beneficiary changes.  A Personal Identification Number or PIN is required to complete enrollment in MemberDirect.  To request a PIN please visit MemberDirect and allow a few days for mailing of the PIN letter.  If you already have a MemberDirect account, but are having technical difficulty, please call (707) 463-4328 or email retirementassociation@mendocinocounty.gov for assistance.

Special Enrollment Tips:

• A Personal Identification Number (PIN) is required to complete enrollment.  Your assigned PIN will be mailed to you, so allow for processing and mailing time.
• Existing MemberDirect account users do not need a PIN.
• New member enrollment information must match your retirement account information exactly. That includes hyphenated names, email, mailing address, and 5 digit zip code.
• The username field will not accept symbols, so don't use your email address as a user name.
• Passwords must be at least 8 characters, include both upper and lower case, and be alphanumeric.
• Security question answers are case sensitive.
• Technical assistance is available during normal business hours by emailing or calling the retirement office. You can request a password reset if necessary.