Employee Assistance Program
General Employees
1-800-523-5668
Sheriff's Office and Probation Employees
1-800-424-4039
24 hours a day, 7 days a week
The Employee Assistance Program (EAP) is a free confidential counseling and referral service that can help you and your family successfully deal with life's challenges. EAP can help with things like anxiety, depression, grief, relationship problems, job or work stress, parenting, alcohol and drugs, legal issues, and financial concerns.
Get Started with EAP
General Employees
General Employees(PDF, 111KB)
Find care for General Employees on the Magellan Healthcare website or call 1-800-523-5668.
- For a more customized experience, click "Sign In" or "Sign Up" to access or create your account.
- When asked "This program was offered to me by..." enter County of Mendocino-General Employees.
Sheriff's Office/Probation Employees
Sheriff's Office/Probation Employees(PDF, 247KB)
Find care for Sheriff's Office/Probation Employees on the Magellan Healthcare website or call 1-800-424-4039.
- For a more customized experience, click "Sign In" or "Sign Up" to access or create your account.
- When asked "This program was offered to me by..." enter Mendocino County-Law Enforcement Personnel.
Professional Counseling Services, Lifestyle Coaches, and More
Professional Counseling Services, Lifestyle Coaches, and More! Download the Magellan flyer(PDF, 166KB) for more information.
View a comprehensive list of mental health resources(PDF, 180KB) available to County employees.
BetterHelp Virtual Therapy
(PDF, 390KB) Finding in-person counseling can be challenging. Through our Magellan EAP, we now have access to BetterHelp.
Lifestyle Coaching
(PDF, 310KB) You can benefit from up to 6 sessions per year with a certified coach via phone or video. Not sure if coaching is for you?
Frequently Asked Questions
How many counseling sessions do I receive?
All County employees and members of their household are eligible for up to 10 free counseling sessions, per issue, per 12-month period.
How do the 10 sessions per incident/issue work, per 12-month period work?
For example, say you use EAP for work-related stress. If you use all 10 sessions in a 12-month period for work-related stress, but have another issue occur like a death in the family, or family/relationship issues, you will receive another set of 10 sessions for grief & loss, and another 10 sessions for family/relationship issues, and so on.
What happens when I have exhausted all of my covered sessions?
If you would like to continue seeing the same local network provider for the same issue within a 12-month period, you will be seeing them in the course of their private practice. Your standard health insurance deductibles will apply.
How do I find out if my provider is in the Magellan Network?
You can visit the Magellan website. You may also call Magellan and they can tell you if a specific provider is in their network.
What if I would like to change EAP providers?
You can switch to another local EAP provider at any time. You will need to call Magellan and receive authorization for the new provider before having a session.
Confidentiality
EAP services are strictly confidential. It is solely your decision whether to let anyone know you have used the service and the County of Mendocino has no knowledge regarding who uses the program. The EAP counselor will not share information about you or your visits unless you give permission to do so. (The only exceptions are for statutory reasons: to report a threat of harm to yourself or another, abuse or neglect of a child, and elder abuse. No record of your visits will be noted in your personnel file.)