Child Support
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The most important action you can take in regard to your child support case is to call us. If we call you, please return the call. This applies to both the person paying support and the person receiving support. We are here to answer all of your child support related questions.
What we can do:
- Establish, modify, and enforce a court order for child support
- Establish paternity
- Locate a parent
- Establish and enforce medical support court orders
What we cannot do:
- Handle custody and visitation matters
- Handle divorces
- Establish spousal support orders
- Obtain or enforce restraining orders
California Department of Child Support Services
For information about Child Support in California and state forms, please visit the Child Support California website.
Paying Your Child Support
What do I need to know about Wage Garnishments?
- An Income Withholding Order (or Wage Garnishment) will be issued to your employer
- It may take up to 45 days for your employer to start deducting child support payments
- You are responsible to make all payments until your employer begins the deductions
- Most parents make two monthly payments before automatic deduction kicks in
- Missed payments result in an additional charge of 10% interest per year
- Missed payments and balance owing may lead to automated enforcement actions, such as license suspension, bank levy, negative credit reporting, and a tax fund intercept
Other Ways to Pay
Pay Online
- Fee: Credit or debit card
ExpertPay: 800-403-0879
- Fee: Credit or debit card
- No fee: ACH Bank Account
In Person:
107 S. State St.
Ukiah CA, 95482
- Fee: Credit or debit card
- No fee: Cash
By Mail:
State Disbursement Unit
P.O. Box 989067
West Sacramento, CA 95798
- Money Order, MoneyGram, or PayPal
By Phone: 866-901-3212 or call your case manager
- Fee: Credit or debit card
Receiving Your Child Support
There are two ways to receive your payments.
Electronic Pay Card
- Each month, money is added to your prepaid debit card.
- Arrives faster than mail
- No credit qualifications
- This is not a credit card
- Enroll online at www.GoProgram.com or call 844-318-0740
Direct Deposit
- Each month, money is deposited directly into your bank account.
- Enroll online at www.casdu.com or call 866-901-3212. Follow options 1, 3, then 2 in the voice message
To receive your payment on time:
- Contact your case manager immediately if you have any change in your phone numbers, address, or bank account information
- Contact your case manager if you have not received payment by the 20th of the month
- Do not accept payments directly from the person paying support. If you do, contact your case manager immediately to give credit to the person paying support.
Mission Statement
Helping Parents Invest In Their Children
The mission of the Mendocino County Department of Child Support Services is to serve children and their families by establishing parentage and enforcing support orders in a fair and equitable manner.
Annual Service Fee
Every October 1, a $35 Annual Service Fee will be assessed to all non-welfare families that were disbursed collections over $500 for the previous federal fiscal year (October 1 through September 30). If the Person Receiving Support (PRS) believes they may be eligible for an exemption from the fee, they should submit a Certification of Annual Service Fee Exemption form to the State.
Debt Reduction
The Debt Reduction Program provides eligible parents with past-due child support payments the opportunity to reduce the amount they owe to the government. This debt, called “arrears,” is owed to the government if your dependent children received public assistance (welfare) or were in foster care while you were not paying court-ordered child support. Those programs are paid for by the state using taxpayer dollars, and federal and state law require that you reimburse the state for supporting your children during that time. If you qualify, you will be able to offer a compromise repayment to the state. In other words, you may offer to reduce the debt by paying an amount that is less than the full amount you owe. Any reduction in your arrears and interest owed will be based on your income and assets. Each person’s child support case, or cases, is different. Arrears may be paid off all at once in a lump sum, or over time in a payment plan, depending upon the details of your case.
Electronic Payment Card
If you do not enroll in direct deposit, you will automatically be sent an Electronic Payment Card (EPC). When you receive your EPC you must activate it in order to receive your child support payments on the card.
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Contact Us
107 South State Street
Ukiah, CA 95482
Mailing Address
P.O. Box 970
Ukiah, CA 95482
Office Direct: 707-472-2800
Toll Free: 866-901-3212
Fax: 707-472-2820
Email
Websites
Hours
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Sunday
Closed
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
Closed
Appointments are encouraged if you would like to speak with a Case Manager.